How is the LastROOm portal different than other tourism portals?
The LastROOm portal is a tourism portal with a significant technological advantage. The portal is directly connected to the hotels’ management systems, and the order is made through the hotel’s mainframe, with no human intervention. The portal enables real-time booking, for the first time in Israel.
Visitors ordering through the portal will receive immediate and direct confirmation from the hotel at the push of a button.
Immediately after the order is made, you will get a confirmation number issued by the hotel to the email account you provided, to be used once you arrive at the hotel.
Could a hotel not receive or confirm a reservation once it is made?
Absolutely not: as mentioned above, the LastROOm portal is directly connected to the hotel’s management system. Therefore, a confirmation from the website is an official confirmation by the hotel, and will be used by the visitor on arrival to the vacation site. The results of you get when you search mean that there are available rooms for sale. These rooms are guaranteed to the buyer as soon as the order is made. The system will not present rooms in places which have no vacancy, because the data arrives in real-time from the hotel’s computer. Once the order is made, the room is removed from the hotel’s room inventory and your reservation is guaranteed.
Who collects the payment and how is it done?
The hotel charges your credit card when you check out, according to the information supplied when the room was reserved. Your reservation is directly communicated to the hotel’s systems, including the selected payment options and credit card details which will be used by the hotel as collateral and for billing once you have checked out.
Does the LastROOm portal charge a commission from the user for making the purchase?
The portal does not charge a commission from the user for making the reservation. Furthermore, after payment details are communicated to the hotel, no credit card information is left on the website.
How does the portal make money?
LastROOm portal charges only the hotels for you orders or for promoting the hotel and the special offers on banners in the tourism site. However, you the users will pay no additional charge beyond the prices stated in your search results.
Is there a service charge for making an order through the portal?
No, customers ordering through the LastROOm portal are not charged with service fees because no one needs to handle their order. The order is automatically communicated with no human intervention or mediators.
Is it possible to cancel an order through the site, and what are the cancellation fees?
A visitor canceling up to 7 days before the check in date will not be charged with cancellation fees. Cancellation during the last 7 days before check in – and if the reservation was made 7 working days before check in – the user will be charged for the first night, according to the reservation.
What is the site’s security level and is it safe to give my credit card details when I’m using it?
Our website uses the best and most advanced data protection available and give its customers the maximum protection available today. Sensitive information such as credit card and ID numbers are communicated to the hotel with a 128 bit coding power using an electronic key updated and approved by the global company GeoTrust.
Why doesn’t the site include the hotels’ phone numbers?
The LastROOm portal provides a computerized ordering system to hotels. The system’s goal is to avoid the process of selecting you vacation by speaking to a hotel’s sales representative, thus cutting the hotel’s expenses. The direct ordering service on our site will save you, the user, at least 5% of the cost of an order made for the same destination over the phone.
Since the reservation is made directly through the computer, the reservation approval is a valid proof of the reservation, and there is no real need to verify by phone that the reservation was accepted. Importantly, the hotel’s telephone numbers and contact details are given in the final reservation approval sent to you by email once the order is made, and this will allow you to contact the hotel with any special requests.
How does the customer service work?
The website operates a sophisticated, innovative and convenient customer service system which allows you to get help online while making the reservation. The customer service is received by chatting with a customer service representative which will answer any questions you may have about the site’s ordering service. The chat representatives are not travel agents; they are technical support people which will help you finish the ordering process.
